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Quality: Management, Control, and Capability in the 5th Edition by Donna C. Summers
"Quality 5th Edition by Donna C. Summers serves as a comprehensive foundational textbook for understanding modern quality management, control, and assurance principles. It bridges traditional statistical techniques and contemporary organizational frameworks, helping students and professionals implement total quality strategies across manufacturing and service environments. Introduction to Quality Management and the 5th Edition Scope The discipline of quality management has evolved from simple post-production inspection routines to organization-wide philosophies emphasizing continuous improvement, customer satisfaction, and rigorous statistical..."
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