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Understanding Total Quality Management by Joseph and Susan Berg
"Total Quality Management (TQM), as defined and structured by authors Joseph and Susan Berg, is a comprehensive management philosophy that prioritizes long-term success through customer satisfaction. Their framework emphasizes that every member of an organization must participate in improving processes, products, services, and the internal culture to achieve sustainable excellence. The Foundations of the Berg TQM Framework Total Quality Management is not a singular tool but a collection of management practices designed to redirect the energy of an entire organization toward a single goal: quality. Joseph and Susan Berg’s contributions to this..."
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